Refund policy
We want you to be completely delighted with your purchase from Saintly Psalms. Due to the handcrafted nature of our products, we accept returns or exchanges on unburned candles and unused diffusers within 14 days of delivery, provided items are in their original, undamaged packaging.
Damaged, Defective, or Incorrect Items Every order is packaged with care. Please inspect your order upon arrival. If your item arrives broken, damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery at hello@saintlypsalms.co.za. Please include your order number and photos of the damaged product and packaging so we can evaluate the issue and arrange a replacement or refund.
Pre-Order Cancellations Because materials and batch production are ordered specifically for your item, pre-order cancellations or modifications are only accepted within 48 hours of placing your order. After 48 hours, orders enter production and cannot be canceled until delivered.
Non-Returnable Items
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Used or burned candles and diffusers
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Customized or sale/clearance items
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Gift cards
Return Shipping Costs Customers are responsible for return courier fees unless the item arrived damaged or defective. Original shipping charges are non-refundable.
How to Process a Return To initiate a return, or if you have any questions regarding returns, please contact us at hello@saintlypsalms.co.za.
Refunds We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time to post the funds to your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please reach out to us at hello@saintlypsalms.co.za.